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Saturday, 22nd November 2008

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Hospital's clean-up following complaint - COMMENT ON THIS STORY



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Published Date: 27 August 2008
SCARBOROUGH Hospital is undergoing urgent maintenance work to improve its overall standards and hygiene on some wards.
The Evening News revealed yesterday that Eileen Willis, of Princess Royal Terrace, refused to stay overnight at the hospital, claiming her ward was "filthy".

Bosses at the hospital have since confirmed work will be undertaken to improve cleanliness.

A spokesperson for the Scarborough and North East Yorkshire NHS Trust said: "We are grateful to Mrs Willis for highlighting areas of the hospital where cleanliness clearly needs to be addressed. We are taking her letter very seriously and will be contacting her directly to respond to her specific concerns.

"We would like to reassure our patients and their families that cleanliness is of great importance to us and we are working very hard to improve standards and ensure that hospital hygiene is a priority for everyone. There has been a lot of work done in recent months by staff at all levels around infection control and out hospital infection rates have greatly improved.

"Indeed, we are currently meeting our national targets in this area.

"We recognise that some areas of the hospital require urgent maintenance and this is something we are also tackling.

"Within a hospital like Scarborough, there are bound to be some older buildings. We know that these require more urgent attention and we are currently working on a maintenance schedule, working across the hospital to improve things for patients.

"We also started an ongoing deep cleaning programme last year. We don't view this as a one off cleaning exercise and have embedded deep cleaning into a repeat cleaning programme for the future.

"We will be explaining in more detail to Mrs Willis the plans we have to improve and how we are working with patients to help deliver the highest standards of care."

Mrs Willis had been sent to hospital by her GP with a suspected clot on her lung.

However she refused to stay overnight as she claims the ward was "disgusting" with filthy floors, an emergency exit covered in cobwebs, mildew and grime, a radiator with cobwebs underneath, a food serving trolley with a dirty tray, dirty nurse call buttons and ledges above the beds covered in dust.

What do you think?

Email us: letters@scarborougheveningnews.co.uk

Write to: Evening News, Aberdeen Walk, Scarborough,Y011 1BB.

Text us: Text the word SENEDITOR and send with your message to 81800 (25p charge plus standard national rate. See terms in Public Notices).

Or you can leave your comments below.

The full article contains 428 words and appears in Scarborough Evening News newspaper.
Page 1 of 1

  • Last Updated: 27 August 2008 9:10 AM
  • Source: Scarborough Evening News
  • Location: Scarborough
 
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1

English like wot she is meant to be spoke,

27/08/2008 10:13:07
"We recognise that some areas of the hospital require urgent maintenance and this is something we are also tackling."

No reassurance at all! This is something you should HAVE TACKLED (past tense) not be tackling now, too late!

And "we are currently working on a maintenance schedule" - why are you *working on* a miantenance schedule, how come you don't have one?

Disgraceful, how these anonymous spokespersons and the blunderers who they are covering for are allowed to get away with such negligence is beyond me.
2

quit moaning,

27/08/2008 12:14:42
Lets not forget the staff though, they do a fantastic job with what they have, they are always cheery and helpful, its just a shame that the NHS trust whos bosses im sure earn a nice wage cannot find the money to get it cleaned. Why do we pay these people so much to do a bad job for us?? The NHS needs an overhaul, lets get rid of these leeches who suck off the money that should be going towards cleaning the wards!
3

froezen,

27/08/2008 19:56:07
re 2
Indeed! My wife is one of those staff (Domestic assistant). She is almost always late finishing her shift due to her having too much work and too little time to do it in. The NHS seems to be too top heavy having too many chiefs and not enough Indians. There needs to be more Domestic staff (who do the cleaning amongst other tasks), but as always, money prohibits this.
4

Against Bereaurcracy.,

28/08/2008 08:12:13
I really must agree with all that has been said, it is not the fault of the staff on the front line and as Mrs Willis stated "the dedicated, hard working staff are working under neigh on impossible conditions, which are filthy".

Like another commenter I also know a lady on the domestic side at the hospital, she commented to me and my wife that, "all the cleaning budget appears to be spent on everything except cleaning".

Yesterday I heard a speech at a meeting in Scarborough, one person at the meeting summed it up in these words,
John Palethorpe of the Improve North York's NHS Services Campaign Group, made a scathing attack yesterday on the way the health service is being run, saying "an enormous amount of money has been put in but it has been wasted on excessive management".

He said the NHS is in "meltdown" and claimed medics refused to speak up about the problems for fear of being sacked.

If something is not done soon we will not have medics or GPs, just a massive NHS bureauracracy.
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