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Passengers sing praises of 'brilliant' Dial a Ride - COMMENT ON THIS STORY
PASSENGERS using Scarborough's Dial a Ride think the service is "wheely" good, a survey has shown.
The charity, which helps people get out and about, gives out a passenger questionnaire once a year and the results from 2008 are now available.
The survey showed 100 per cent of customers were happy with their driver and passenger escort, the minibus that picked them up and the way the journey was arranged. And, 100 per cent of those who filled in the questionnaire said they would use the service again.
Comments from the 77 completed surveys included: "They are brilliant – helpful, courteous, excellent drivers and helpers", "Some go beyond the call of duty" and "The drivers and escorts are always very friendly, helpful and make my life much easier".
Tim Lawson, deputy manager, said: "We're delighted with the results – all the drivers and passenger escorts must be congratulated as they work so hard. It's a tribute to all the volunteers and it shows we're doing something right!"
Dial a Ride, which celebrated its 25th anniversary last year, has 3,500 registered passengers and makes around 47,000 trips a year. It started with one minibus and now has a fleet of eight fully accessible buses.
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Weather for Scarborough
Saturday 26 May 2012
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