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Bus firm sorry after Scarborough mum's pram ordeal - COMMENT ON THIS STORY
A SCARBOROUGH mum says she was left in the cold after being unable to board a bus in the town centre.
Wendy Carter and 14-week-old son Jenson had hoped to get on the Cayton bus after a shopping trip in the town centre.
But the bus that arrived at 1pm had steps, not a low floor, and Wendy was unable to get her pram on board.
She said: "The bus was an old-fashioned one with a couple of steps, so I couldn't get the pram on.
"The driver suggested I fold it up, but I told him it was a pram and wouldn't fold like a pushchair. He made no attempt to help me get it on the bus at all."
The driver told Wendy she could get on the Eastfield bus, which was due in half an hour.
"But when that turned up it had steps too," Wendy added. "Even if I could have got on it I would have had a mile's walk at the other end."
After waiting another half hour, she was eventually able to get onto the next Cayton bus, which had a low floor.
"I was kept waiting for over an hour," she told the Evening News. "That might not sound like a long time, but it was a very cold day and Jenson's only 14 weeks, so I was very worried for him just waiting there on the pavement."
Miss Carter's partner, Mark Watkins, has complained to bus company EYMS about the incident.
EYMS spokesman Bob Rackley, said: "Unfortunately a non low floor bus had to be used on service 1 for one journey to Cayton.
"This was due to an issue with the vehicle used on earlier journeys on the service and no low floor bus was available in the depot for an immediate change over.
"The low floor was put back into service for the following journey an hour later.
"Miss Carter did try to board the bus, but was unable to get her buggy on as it could not be folded.
"The driver did not refuse to carry her, but suggested she came back an hour later for the next service 1 journey to Cayton, or tried an Eastfield service if she was able to walk.
"We haven't got a record of an non low floor bus being used on Eastfield at that time, so we are unable to explain the second incident without further details.
"We regret this incident and have passed our apologies to Mr Watkins."
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Weather for Scarborough
Saturday 04 February 2012
Today
Light snow
Temperature: -0 C to 2 C
Wind Speed: 28 mph
Wind direction: South
Tomorrow
Sunny spells
Temperature: 1 C to 5 C
Wind Speed: 8 mph
Wind direction: West
