Published Date:
09 July 2009
By Kirsty Beever
STUDENTS had a glimpse of life behind Scarborough council's Customer First counter.
Pupils from George Pindar Community Sports College attended a workshop at the centre yesterday to help them better understand customer service.
The students are undertaking Unit 2 BTEC in Customer Care and spent a morning at the council's Customer First Centre finding out about customer care and why it is important. They were also shown how bad service can affect a business.
The session aimed to provide the students with an insight into the required skills and behaviour needed to provide a quality customer service and enable the pupils to put theory into practice within a real working environment.
The students also looked at how best to get customer's opinions and designed a questionnaire to gain customer feedback.
Read the full story in Thursday's Evening News
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Last Updated:
09 July 2009 8:35 AM
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Source:
Scarborough Evening News
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Location:
Scarborough
