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Wednesday, 7th January 2009

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Staff anger as tax office to be closed - COMMENT ON THIS STORY



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Published Date: 05 December 2008
THE axe has fallen on Scarborough's tax office with up to 45 members of staff facing redundancy.
The Bridlington office will also be closed down with the possible loss of another 45 jobs.

More than 90 offices across the UK will close and around 3,400 jobs could be lost as part of a series of cuts by HM Revenue and Customs.

The Scarborough
office, in Northway, will close by spring 2011 with staff moves expected to begin early next year. Some workers will be offered transfers to York or Hull.

John Barrett, branch secretary for the Public and Commercial Services (PCS) union, said: "Today's news has been like a body blow. It follows a staff consultation exercise concluded in early August but there has been a long period of uncertainty for staff and HMRC have offered no explanation or apology for the delay in making today's announcement.

"Staff had conscientiously and diligently contributed to that consultation exercise only to discover from today's announcements that HMRC have shown no apparent interest in their views.

"The decision consigns local tax offices and the locally based public services that tax workers provide to the scrap heap. It feels like a smack in the face. Now, amidst the financial crisis, my members are left with an uncertain future and are fearing for their livelihood in the run-up to Christmas."

Mr Barrett added that the PCS would however like to acknowledge and thank Scarborough's MP Robert Goodwill and councillors David Jeffels, David Billing and Dilys Cluer for their help and support in the campaign to keep the HMRC office in Scarborough.

Mr Goodwill said: "It's very disappointing news, but no great surprise sadly. There was a consultation but I think they had already made up their minds.

"People with a high level of expertise and many years of service will now find themselves looking for other employment at the most difficult time in the last decade."

A spokesman from HM Revenue and Customs said: "HMRC's regional review programme, which began in 2006, has been a massive and complex task.

"These have not been easy decisions. However, the overriding consideration has to be the department's need to address new and challenging customer demands by restructuring its business and estate in the most effective and efficient way possible."

They added that a tax enquiry centre, where customers can get face-to-face advice, will still be provided in Scarborough but details have not been confirmed.



The full article contains 422 words and appears in Scarborough Evening News newspaper.
Page 1 of 1

  • Last Updated: 05 December 2008 8:46 AM
  • Source: Scarborough Evening News
  • Location: Scarborough
 
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1

baznpat,

05/12/2008 13:50:22
OH DEAR!
2

Enquiries@raincliffehotel.co.uk,

scarborough 05/12/2008 15:51:52
I wonder what the 'new and challenging customer demands' are? Any insight would be welcomed.

I requested a task of the receptionist at our local tax office some 2 years ago. She had no knowledge that a 'Compliance Officer' existed and was based in the same building nor what his/her remit seemed to be. Faced with facts like that is it any wonder HMRC are failing to be thorough in ensuring people pay what they are supposed to, They simply extort higher taxes from easy targets.

I do not think centrally run tax offices are the answer especially in the case of Scarborough which has a sizeable percentage of people who work seasonally, fewer economically active residents than the national average and many businesses which have a high proportion of cash sales. Local knowledge is key. Surely a regional review should make recommendations at local level and at least give staff an opportunity to establish new practices, evaluate them and if they do not work then give them their notice or try another option.

Katherine
3

Seaho,

Seamer 05/12/2008 16:52:53
Oh Yippee, less poeple being paid by the government.

If they close the tax office, does that mean we don't have to pay tax anymore? A bit like if they close the Market, we can't use it anymore.
4

Mortal Mindy,

05/12/2008 16:55:02
Scarborough needs a local Tax Office. The staff there have local knowledge and have always been very helpful. Since joining with Customs & Excise (VAT) and taking on Working Family Tax Credits from DSS, Inland Revenue will no doubt be given the remit of CSA. The staff at Scarborough do a thankless job dealing with difficult but necessary tasks. They have always been courteous and available. The regional office has already created distance, alienation,apathy and poor service. When Scarborough Office finally closes dealing with HM Revenue & Customs can only get very much worse.
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