Help Sitemap Home Skip Navigation Contact Us Disability Statement

Stay in Scarborough

Passengers sing praises of 'brilliant' Dial a Ride - COMMENT ON THIS STORY

Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image

Published Date: 02 February 2009
PASSENGERS using Scarborough's Dial a Ride think the service is "wheely" good, a survey has shown.
The charity, which helps people get out and about, gives out a passenger questionnaire once a year and the results from 2008 are now available.

The survey showed 100 per cent of customers were happy with their driver and passenger escort, the minibus that picked them up and the way the journey was arranged. And, 100 per cent of those who filled in the questionnaire said they would use the service again.

Comments from the 77 completed surveys included: "They are brilliant – helpful, courteous, excellent drivers and helpers", "Some go beyond the call of duty" and "The drivers and escorts are always very friendly, helpful and make my life much easier".

Tim Lawson, deputy manager, said: "We're delighted with the results – all the drivers and passenger escorts must be congratulated as they work so hard. It's a tribute to all the volunteers and it shows we're doing something right!"

Dial a Ride, which celebrated its 25th anniversary last year, has 3,500 registered passengers and makes around 47,000 trips a year. It started with one minibus and now has a fleet of eight fully accessible buses.

Page 1 of 1

  • Last Updated: 02 February 2009 2:32 PM
  • Source: Scarborough Evening News
  • Location: Scarborough
 
Prev
1
Next
1

rush to the top,

03/02/2009 00:32:12
It's sad that no-one has commented on this. It's obviously a good news story that the regular crowd on here have been unable to find a bad angle on.

Well done the dial-a-ride people. Perhaps this actually is "A Coast Thing"
2

Boo-Boo,

03/02/2009 07:50:21
Totally agree "rush" - Dial-a-Ride are a wonderful organisation whose volunteers are unsung heroes! I've had occasion to use them a couple of times and as said in the article, they really do "go above and beyond the call of duty".

It's sad in this day and age, that we are so quick to criticize yet very slow to praise...........
3

Against Bereaurcracy.,

03/02/2009 08:23:16
Re 1,
It's sad that no-one has commented on this. It's obviously a good news story that the regular crowd on here have been unable to find a bad angle on.

Your comment is hypocritical in the extreme, in one sentence you have managed to decry other commenters and found a bad angle to a good news story.

As one of regular crowd I think before commenting on others you should have a reality check on your own negativity.

Indeed Dial-a-Ride perform a much needed and admired service, congratulations to them and long may they continue.

As for the lack of comments, when I shut my computer down at 1200 hrs yesterday there was no comment box on the site, perhaps this could well account for the lack of comments and not the alledged negativity of the regular crowd.
4

heavensentmum,

03/02/2009 10:11:41
#3 well said. I also looked at this page and found I could not comment yesterday morning.

Dial a ride as I know from experience is a much used and much needed service. Staff are great from managers to drivers and escorts. Even working boxing day. I can not get my staff who are paid, to volunteer for that.
Lets hope the get the funding they need to continue for a long time. They enhance the lives of so many.

#1+2 Assumptions are best left unspoken until facts have been checked.
5

English like wot she is meant to be spoke,

03/02/2009 13:55:52
Well rush, since you ask, it is interesting what they have done with the figures. 3,500 users but only 77 filled in the questionnaire, a 2% response rate if my maths is right. Given that these people sadly have no other means of getting around, it's hardly surprising that 100% (of the 77) said they would use the service again. Was the survey anonymous? If not, there wouldn't be much likelihood of any of the "customers" putting anything bad in writing would there?

Having said all that, I know for a fact that for the most part Dial-a-Ride do a very good job. Frankly, I don't need this rather trivial questionnaire to tell me that. Against is correct in that the comments box was not activated for some reason yesterday even though the headline said "Comment on this story". Unlike you, he (and I) couldn't wait up till 12.30 in the morning to pass comment on this relatively uncontroversial topic.

These days, a few commentators make no contribution to this page other than knocking other people's - sometimes critical but hopefully mostly constructive - comments. You're within your rights to do so of course, but I hope everyone else will see that two negatives don't make a positive.
6

rush to the top,

03/02/2009 18:03:27
Hooray, 'English' has found a cynical take on the story. Normality is resumed.
7

jamesharrison,

03/02/2009 19:09:39
#6 learnt a new word today have you.
quote from one of the other pages 'less cynicism people please'. Then cynical on this page.
Maybe tomorrow you will learn freedom of speech and expression.
Or is that only acceptable if you agree?
8

Against Bereaurcracy.,

04/02/2009 08:49:14
Re RUSH etc,

My old dad always told me there are only two things you make in a rush mistakes and babies.

Enough said!!!!!!
Prev
1
Next

 

Comment on this Story

 

In order to post comments you must Register or Sign In

 
 
 
 


Press Complaints Commission

This website and its associated newspaper adheres to the Press Complaints Commission’s Code of Practice. If you have a complaint about editorial content which relates to inaccuracy or intrusion, then contact the Editor by clicking here.

If you remain dissatisfied with the response provided then you can contact the PCC by clicking here.