With regard to the national survey regarding morale at Scarborough Hospital I would like to offer the following observation.
On Thursday April 3 I visited Scarborough’s Accident and Emergency department at around 8.30pm suffering from chest pains and was admitted to the hospital by a receptionist who dealt with me in a very professional and polite manner.
Having been ad
mitted I saw a doctor, a nurse and a ward sister, who, between them, carried out an ECG and blood tests. As the doctor went about his business both the nurse and the ward sister made enquiries regarding my comfort and their patient care was most appreciated.
Having had the ECG and answered more questions for the doctor I was sent for chest X-rays, the result of both the ECG and the X-rays appeared to indicate that I did not have a serious problem. Nevertheless a doctor suggested that I should have an overnight stay for monitoring purposes. However, around midnight I discharged myself against the wishes of the doctor.
My reason for writing this letter is that I feel Scarborough Hospital deserve a pat on the back for the treatment I recieved in their A&E department. I could not have been treated with more courtesy, care and respect had I paid a small fortune and been treated privately in an expensive London hospital.
Morale may be low but I hope that people, like myself, who have recently received excellent treatment can write to their local newspaper and, hopefully, help to boost the morale of the excellent professionals employed there. I also hope you can help boost their morale by publishing my observatons.
Thank you again Scarborough Hospital.
Colin Groom
Carr Hill
Potter Brompton
The full article contains 293 words and appears in Scarborough Evening News newspaper.